Refund Policy

1. Overview

This Refund Policy explains our policies regarding refunds for ReceiptStorm Pro subscriptions. Please read this policy carefully before subscribing.

2. Subscription Billing

ReceiptStorm Pro is billed monthly at 3 EUR per month plus tax and fees. Payments are processed automatically through Paddle on your subscription renewal date.

You may cancel your subscription at any time. Upon cancellation, you will retain access to Pro features until the end of your current billing period.

3. Refund Eligibility

In compliance with Paddle's Checkout Buyer Terms, we offer a minimum 14-day refund period. We offer refunds in the following circumstances:

• Technical Issues - If you experience technical problems that prevent you from using the Service and we are unable to resolve them within a reasonable timeframe
• Billing Errors - If you were charged incorrectly or multiple times due to a system error
• 14-Day Money-Back Guarantee - If you are not satisfied with your Pro subscription, you may request a full refund within 14 days of your initial purchase or renewal

4. Consumer Right to Cancel

You have the legal right to cancel your ReceiptStorm Pro subscription and receive a full refund within 14 days without giving any reason.

The 14-day cancellation period begins the day after your subscription transaction is completed. To exercise this right, you must inform us of your decision to cancel before the 14-day period expires.

How to Exercise Your Cancellation Right

To cancel your subscription and request a refund, you can contact us through any of the following methods:

• Email our support team at support@receiptstorm.com with your cancellation request
• Contact Paddle directly at https://paddle.net/contact for immediate processing

Model Cancellation Form

You may use the template below to submit your cancellation request:

Effect of Cancellation

If you cancel your subscription within the 14-day period:

• We will reimburse all payments received from you without undue delay, and no later than 14 days after receiving your cancellation notice
• The refund will be processed using the same payment method you used for the initial transaction
• You will not incur any fees for the reimbursement

Important Notes About This Right

This 14-day cancellation right applies only to your initial subscription purchase. It does not apply to subsequent automatic monthly renewals. However, you may still cancel future renewals at any time through your account settings, and you will retain access to Pro features until the end of your current billing period.

Please note: If you have actively used the ReceiptStorm Pro features (such as AI scanning, My Basket, or analytics) during the 14-day period, you acknowledge that you have requested immediate access to the digital service. In this case, while we will still honor cancellation requests, the extent of the refund may be adjusted proportionally based on the services already provided and consumed.

5. Non-Refundable Circumstances

• Refund requests made after the 14-day refund period
• Non-use or underuse of the Service during your subscription period (within the 14-day window, refunds are still available)
• Account termination due to Terms of Service violations
• Partial month refunds after the 14-day refund period

6. Refund Request Process

To request a refund, contact our support team on: support@receiptstorm.com.

Provide your account email, subscription details, and reason for the refund request.

Our team will review your request within 3-5 business days.

Approved refunds will be processed through Paddle and may take 5-10 business days to appear in your account, depending on your payment method.

7. Paddle Payment Processing

All payments and refunds are processed through Paddle, our payment provider. Paddle's terms and policies also apply to all transactions. For payment-related issues, you may also contact Paddle directly through their support channels.

8. Disputes and Chargebacks

If you dispute a charge with your bank or credit card company without contacting us first, we reserve the right to immediately terminate your account access. Please contact us on: support@receiptstorm.com for more information.

9. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of the Service after changes constitutes acceptance of the modified policy.

10. Contact Information

For refund requests or questions about this policy, please contact us on: support@receiptstorm.com